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FAQ

ORDERING 

Can I reserve the items in my shopping cart?
Items in your cart are not reserved for you until you’ve completed the checkout process and received the order confirmation email from us.

I cannot add the item I want to my shopping cart. Is it still available?
If you are unable to add the item you want to your shopping cart, it means it is out of stock.

The design I like is out of stock. Will you be bringing in new stock?
We try to restock popular sold out designs whenever possible. If restocks are available, the estimated arrival dates will be indicated on the product page and you can contact us to join the waiting list. Once the item is available for purchase again, we will inform everyone on the waiting list. The notification does not reserve an item for you, and does not obligate you to make a purchase. Items are available on a first come first served basis, so do place your order quickly to secure the item.

Do I need to set up an account to place an order?
You can shop without creating an account. However, all deliveries need a contact and an address. Hence, do register an account with us and you’ll be able to save your address and track your orders so you can shop even quicker next time.

Can I change my order or shipping method?
As efforts are made to ensure you receive your order quickly, we will not allow any modification to your order once its status is “Awaiting Fulfillment”. Kindly ensure your details are correct before confirming and making payment for your order.

Can I cancel my orders after payment?
We endeavor to dispatch our orders as quickly as possible to ensure our customers have the best experience with us. Due to this, we are unable to cancel orders once you have confirmed your order on the Dress Publisher website

I’ve made payment for my order via PayPal. However I did not receive an order confirmation email from DRESS PUBLISHER.
After making payment on PayPal, please click on the link “Return to Dress Publisher” to be redirected back to our website to complete your order. Otherwise, your order will not be processed. Upon successful completion, you should receive 2 email confirmations:
1) Order confirmation from Dress Publisher
2) Payment confirmation from PayPal
Contact us immediately if you do not receive both email confirmations.

I’ve made payment for my order via Mastercard/VISA. However I did not receive an order confirmation email from Dress Publisher.
Upon successful payment, you should receive an order confirmation email from Dress Publisher.
Contact us immediately if you do not receive the email confirmation.

After trying to make payment via Mastercard/VISA, I received an error message “Something went wrong with your order”.
Contact us immediately so we could help check if your payment has gone through successfully.

How can I utilized my store credits?
If you have store credits in your account, simply check out your order as usual. During the payment stage, you can select the option to offset your bill with the available store credits. No coupon code is required. You can then proceed to make payment for the balance amount as usual. There is no expiry to your store credits, unless otherwise stated.

Do you offer any membership program?
No. We don’t run any membership program currently as we believe all discounts or savings that we can recover from every avenue on our cost should be channeled directly back to you through our best available pricing in our products.

Can I change to view products in a different currency?
The default currency is in Singapore Dollars (SGD) and all purchases are to be transacted in this currency.

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SHIPPING

Can I request for delivery at specific timeslot?

For oversea deliveries by SingPost, we are unable to specify the time of delivery.
For local courier deliveries, the courier will contact you personally through message text or email. Do arrange with him if you have a preferred delivery time. The available delivery time slots are: 9-12pm; 12-3pm; 3-6pm; 6-10pm; from Monday to Saturday, excluding Public Holidays.

I have not received my order, what should I do?
If you have not received your order after 7 working days, please contact us for assistance.

Can I self collect my order?
All orders are sent via Registered Courier. Self collection services is not available.

How can I track my order?
After you have confirmed your delivery schedule with our courier, you will be able to follow your parcel with the track ID provided by the courier in your given email address.

I have entered an incorrect shipping address, what should I do?
Please contact us immediately after you’ve placed your order for assistance. We will assist in amending your shipping address if your order has not yet been shipped.
However, if your order has already been shipped, we will be unable to change the shipping address. Mails may be returned to us if an incorrect/incomplete mailing address has been provided. In such cases, customers will bear the reshipping cost for us to resend the package to you.

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SIZING

How do I select the suitable size for me?
You can refer to our size guide for each individual product at the SIZE CHART and the MEASURING GUIDE column at their respective product page.

Can I request for exchange of size?
Yes! Please refer to our Exchange/Return policy.

Do you have a physical shop where I can try on the clothes?
We are an online-only boutique and do not have a physical shop. You can refer to our SIZE CHART, MEASURING GUIDE or contact us for assistance in size selection.

I’m in between sizes. What size would you recommend?
As most of our clothes are not highly stretchable, we recommend you take the larger size if you are in between sizes. Do contact us for further assistance.

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GIFT CARDS

Do you sell Gift Cards?
Yes we do! You can place your order here.

Is there an expiry date?
The gift card will be valid for 1 year from the date of purchase and it has to be utilized within this timeframe.

How do I redeem my Gift Card?
You can refer to the simple steps here.

How can I check the remaining balance of my Gift Card?
You can check your balance here.

Can I return or refund my Gift Card?
Gift cards cannot be returned or exchanged for cash. All returned items that were paid for with a gift card will be refunded as store credit to your account for you to use against a future order.

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BACKORDERS

What is a backorder?
Backorders are opened for popular sold out designs, so you could get a second chance to own the piece you have been eyeing. Orders are placed with the factory to re-manufacture the items and stocks typically take 4-5 weeks to arrive from the time the backorder opens.

How do I order a backorder item?
It’s as easy as purchasing an in-stock item!
1. Create a new order. Place a separate order for backorders and in-stock items as they will be shipped separately. If you put in an order consisting of backorders and in-stock items, your combined order will only be dispatched when the backorder has arrived.
2. Follow the same ordering steps here.

How do I track the status of my backorder?
The backorder status and estimated arrival dates will be updated on the respective product page.

Terms of backorders
– The arrival of backorders is dependent on the manufacturing process and shipping. There may sometimes be unforeseen delays. As such, we are unable to confirm the exact arrival dates. Please only join backorders if you are comfortable with the wait.
– In the event we are unable to fulfill your backorder due to insufficient or defective stock, we will notify you as soon as possible and provide you with full refund. In such cases, the stock will be allocated according to the order in which we’ve received the backorders, i.e. first come first served.
– Dress Publisher reserves all rights to turn down backorders and change the terms & conditions any time.